Support copy tweaks

.github/ISSUE_TEMPLATE/integration_help.md

@@ -11,4 +11,4 @@ There is also a different category of support that we'd like to call Integration
 
 As much as we'd like to provide detailed integration help to each non-paying user, Uppy has reached a point where this is no longer sustainable for our small crew. We end up investing our time in a million different projects, but without money flowing back, we can't ramp up our team along with the demand, spreading our team ever thinner, eventually grinding development to a halt.
 
-This is not where we want to be, so in order to offer enthusiasts, businesses, and enterprises assistance in a sustainable way, we're providing community based integration help for free at <https://community.transloadit.com/c/uppy>, and offer business paid support via <https://uppy.io/support>.
+This is not where we want to be, so in order to offer enthusiasts, businesses, and enterprises assistance in a sustainable way, we're providing community based integration help for free at <https://community.transloadit.com/c/uppy>, and offer paid support via <https://uppy.io/support>.

website/src/support.md

@@ -9,24 +9,29 @@ permalink: /support/
 
 This approach is new, we may make changes as we learn. Here are the current options in detail:
 
-|                                   <br>Support |   🦄<br>Community    |                        🥉<br>Bronze                         |                                🥈<br>Silver and up                                |
-|----------------------------------------------:|:--------------------:|:-----------------------------------------------------------:|:---------------------------------------------------------------------------------:|
-|                                         Price |      anyone, $0      |           included for all Transloadit Customers            |                 Enterprise support packages starting at $1499/mo                  |
-|                                   Bug reports |   ✅ [GitHub][bugs]   |                      ✅ [GitHub][bugs]                       |                                 ✅ [GitHub][bugs]                                  |
-|                              Feature requests | ✅ [GitHub][features] |                    ✅ [GitHub][features]                     |                   ✅ [GitHub][features] & [Transloadit][support]                   |
-|                              Integration Help | ✅ [Community][forum] | ✅ [Transloadit][support]<br>(announce your account's email) |            ✅ [Transloadit][support]<br>(announce your account's email)            |
-|                                         Depth |       varying        |                     ✅ General Guidance                      |  ✅ Guidance based on your use-case and circumstances, code & operational reviews  |
-|                        Support on Uppy client |     best effort      |                              ✅                              |                                         ✅                                         |
-| Support on Transloadit-hosted Companion & Tus |     best effort      |                              ✅                              |                                         ✅                                         |
-|        Support on self-hosted Companion & Tus |     best effort      |                              -                              |                                         ✅                                         |
-|  Access to Transloadit-hosted Companion & Tus |          -           |                              ✅                              |                                         ✅                                         |
-|     Access to Transloadit's encoding features |          -           |                       ✅ 10GB included                       |                                 ✅ 0GB - unlimited                                 |
-| Guaranteed response times within office hours |          -           |                          < 4 days                           |                                    < 8h - 32h                                     |
-|              1-on-1 access to core developers |          -           |                             1h                              |                                     1h - 20h                                      |
-|                               Health & Status |          -           |         ✅ Access to Personal Transloadit Dashboard          | ✅ Access to Personal Transloadit Dashboard. Proactive monitoring & notifications. |
-|              Support for non-current releases |          -           |                              -                              |                              ✅ 0 - 10 releases back                               |
-
-For all questions we recommend first checking out the [Community Forum][forum] as the answer may already be there, and it's a nice place to hang out. If you're interested in 🥉 Bronze support, all you need to do is [sign up for the Startup plan here][pricing]. If you're interested in 🥈 Silver or 🥇 higher, [reach out](mailto:support@transloadit.com?subject=Uppy+Enterprise+Support).
+|                                   <br>Support |   🦄<br>Community    |                🥉<br>Bronze                |                               🥈<br>Silver and up                                |
+|----------------------------------------------:|:--------------------:|:------------------------------------------:|:--------------------------------------------------------------------------------:|
+|                                         Price |      anyone, $0      |   included for all Transloadit Customers   |                 Enterprise support packages starting at $1499/mo                 |
+|                                   Bug reports |   ✅ [GitHub][bugs]   |              ✅ [GitHub][bugs]              |                                 ✅ [GitHub][bugs]                                 |
+|                              Feature requests | ✅ [GitHub][features] |            ✅ [GitHub][features]            |                  ✅ [GitHub][features] & [Transloadit][support]                   |
+|                              Integration Help | ✅ [Community][forum] |          ✅ [Transloadit][support]          |                             ✅ [Transloadit][support]                             |
+|                        Support on Uppy client |     best effort      |             ✅ General Guidance             | ✅ Guidance based on your use case and circumstances, code & operational reviews  |
+| Support on Transloadit-hosted Companion & Tus |     best effort      |             ✅ General Guidance             | ✅ Guidance based on your use case and circumstances, code & operational reviews  |
+|        Support on self-hosted Companion & Tus |     best effort      |                     -                      |                                        ✅                                         |
+|  Access to Transloadit-hosted Companion & Tus |          -           |                     ✅                      |                                        ✅                                         |
+|     Access to Transloadit's encoding features |          -           |              ✅ 10GB included               |                                ✅ 0GB - unlimited                                 |
+| Guaranteed response times within office hours |          -           |                 <= 3 days                  |                                   <= 8h - 32h                                    |
+|              1-on-1 access to core developers |          -           |                     1h                     |                                     1h - 20h                                     |
+|                               Health & Status |          -           | ✅ Access to Personal Transloadit Dashboard | ✅ Access to Personal Transloadit Dashboard. Proactive monitoring & notifications |
+|              Support for non-current releases |          -           |                     -                      |                              ✅ 0 - 10 releases back                              |
+
+
+If you want to apply for: 
+
+- 🥉 Bronze support, [sign up for the Startup plan][pricing].
+- 🥈 Silver (or 🥇 higher), [reach out](mailto:support@transloadit.com?subject=Uppy+Enterprise+Support).
+
+Afterwards you can contact [Support][support], announcing your account's email address.
 
 [bugs]: https://github.com/transloadit/uppy/issues/new?template=bug_reports.md  "Bugs welcome in the issue tracker on GitHub"
 [features]: https://github.com/transloadit/uppy/issues/new?template=feature_request.md "Feature requests welcome in the issue tracker on GitHub"