Support clarifications

.github/ISSUE_TEMPLATE/integration_help.md

@@ -5,7 +5,7 @@ about: Do you need assistance with building the Uppy client in your bundler, or
 labels: Not Accepted
 ---
 
-Transloadit is providing Uppy free of charge. If you want you can self-host all components and never pay us a dime. There's docs and tests and your Bugs and Feature Requests are always welcome on GitHub. 
+Transloadit is providing Uppy free of charge. If you want you can self-host all components and never pay us a dime. There's docs and tests and your Bug Reports and Feature Requests are always welcome on GitHub. 
 
 There is also a different category of support that we'd like to call Integration Help: making things work for you, that are already reported working for the larger community.
 

website/src/support.md

@@ -9,21 +9,21 @@ permalink: /support/
 
 This approach is new, we may make changes as we learn. Here are the current options in detail:
 
-|                                   <br>Support |   🦄<br>Community    |                🥉<br>Bronze                |                               🥈<br>Silver and up                                |
-|----------------------------------------------:|:--------------------:|:------------------------------------------:|:--------------------------------------------------------------------------------:|
-|                                         Price |      anyone, $0      |   included for all Transloadit Customers   |                 Enterprise support packages starting at $1499/mo                 |
-|                                   Bug reports |   ✅ [GitHub][bugs]   |              ✅ [GitHub][bugs]              |                                 ✅ [GitHub][bugs]                                 |
-|                              Feature requests | ✅ [GitHub][features] |            ✅ [GitHub][features]            |                  ✅ [GitHub][features] & [Transloadit][support]                   |
-|                              Integration Help | ✅ [Community][forum] |          ✅ [Transloadit][support]          |                             ✅ [Transloadit][support]                             |
-|                        Support on Uppy client |     best effort      |             ✅ General Guidance             | ✅ Guidance based on your use case and circumstances, code & operational reviews  |
-| Support on Transloadit-hosted Companion & Tus |     best effort      |             ✅ General Guidance             | ✅ Guidance based on your use case and circumstances, code & operational reviews  |
-|        Support on self-hosted Companion & Tus |     best effort      |                     -                      |                                        ✅                                         |
-|  Access to Transloadit-hosted Companion & Tus |          -           |                     ✅                      |                                        ✅                                         |
-|     Access to Transloadit's encoding features |          -           |              ✅ 10GB included               |                                ✅ 0GB - unlimited                                 |
-| Guaranteed response times within office hours |          -           |                 <= 3 days                  |                                   <= 8h - 32h                                    |
-|              1-on-1 access to core developers |          -           |                     1h                     |                                     1h - 20h                                     |
-|                               Health & Status |          -           | ✅ Access to Personal Transloadit Dashboard | ✅ Access to Personal Transloadit Dashboard. Proactive monitoring & notifications |
-|              Support for non-current releases |          -           |                     -                      |                              ✅ 0 - 10 releases back                              |
+|                                   <br>Support |   🦄<br>Community    |                          🥉<br>Bronze                          |                               🥈<br>Silver and up                                |
+|----------------------------------------------:|:--------------------:|:--------------------------------------------------------------:|:--------------------------------------------------------------------------------:|
+|                                         Price |    anyone,<br/>$0    | included with all Transloadit Plans,<br/>which start at $49/mo |                   Enterprise addons,<br/>starting at $1499/mo                    |
+|                                   Bug Reports |   ✅ [GitHub][bugs]   |                        ✅ [GitHub][bugs]                        |                                 ✅ [GitHub][bugs]                                 |
+|                              Feature Requests | ✅ [GitHub][features] |                      ✅ [GitHub][features]                      |                  ✅ [GitHub][features] & [Transloadit][support]                   |
+|                              Integration Help | ✅ [Community][forum] |         ✅ [Community][forum] & [Transloadit][support]          |                  ✅ [Community][forum] & [Transloadit][support]                   |
+|                        Support on Uppy client |     best effort      |                       ✅ General Guidance                       | ✅ Guidance based on your use case and circumstances, code & operational reviews  |
+| Support on Transloadit-hosted Companion & Tus |     best effort      |                       ✅ General Guidance                       | ✅ Guidance based on your use case and circumstances, code & operational reviews  |
+|        Support on self-hosted Companion & Tus |     best effort      |                               -                                |                                        ✅                                         |
+|  Access to Transloadit-hosted Companion & Tus |          -           |                               ✅                                |                                        ✅                                         |
+|     Access to Transloadit's encoding features |          -           |                        ✅ 10GB included                         |                                ✅ 0GB - unlimited                                 |
+| Guaranteed response times within office hours |          -           |                           <= 3 days                            |                                   <= 8h - 32h                                    |
+|              1-on-1 access to core developers |          -           |                               1h                               |                                     1h - 20h                                     |
+|                               Health & Status |          -           |           ✅ Access to Personal Transloadit Dashboard           | ✅ Access to Personal Transloadit Dashboard. Proactive monitoring & notifications |
+|              Support for non-current releases |          -           |                               -                                |                              ✅ 0 - 10 releases back                              |
 
 
 If you want to apply for: