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@@ -3,27 +3,28 @@ title: "Uppy Support Options"
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type: page
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layout: page
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permalink: /support/
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+body_class: "page-support"
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---
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<!-- md integration_help.md -->
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This approach is new, we may make changes as we learn. Here are the current options in detail:
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-| <br>Support | 🦄<br>Community | 🥉<br>Bronze | 🥈<br>Silver and up |
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+| | 🦄<br>Community | 🥉<br>Bronze | 🥈<br>Silver and up |
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|----------------------------------------------:|:--------------------:|:--------------------------------------------------------------:|:--------------------------------------------------------------------------------:|
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-| Price | anyone,<br/>$0 | included with all Transloadit Plans,<br/>which start at $49/mo | Enterprise addons,<br/>starting at $1499/mo |
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-| Bug Reports | ✅ [GitHub][bugs] | ✅ [GitHub][bugs] | ✅ [GitHub][bugs] |
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-| Feature Requests | ✅ [GitHub][features] | ✅ [GitHub][features] | ✅ [GitHub][features] & [Transloadit][support] |
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-| Integration Help | ✅ [Community][forum] | ✅ [Community][forum] & [Transloadit][support] | ✅ [Community][forum] & [Transloadit][support] |
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-| Support on Uppy client | best effort | ✅ General Guidance | ✅ Guidance based on your use case and circumstances, code & operational reviews |
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-| Support on Transloadit-hosted Companion & Tus | best effort | ✅ General Guidance | ✅ Guidance based on your use case and circumstances, code & operational reviews |
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-| Support on self-hosted Companion & Tus | best effort | - | ✅ |
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-| Access to Transloadit-hosted Companion & Tus | - | ✅ | ✅ |
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-| Access to Transloadit's encoding features | - | ✅ 10GB included | ✅ 0GB - unlimited |
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+| | anyone,<br/>$0 | included with all Transloadit Plans,<br/>which start at $49/mo | Enterprise addons,<br/>starting at $1499/mo |
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+| Bug Reports | [GitHub][bugs] | [GitHub][bugs] | [GitHub][bugs] |
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+| Feature Requests | [GitHub][features] | [GitHub][features] | [GitHub][features] & [Transloadit][support] |
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+| Integration Help | [Community][forum] | [Community][forum] & [Transloadit][support] | [Community][forum] & [Transloadit][support] |
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+| Support on Uppy client | best effort | General Guidance | Guidance based on your use case and circumstances, code & operational reviews |
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+| Support on Transloadit-hosted Companion & Tus | best effort | General Guidance | Guidance based on your use case and circumstances, code & operational reviews |
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+| Support on self-hosted Companion & Tus | best effort | - | yes |
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+| Access to Transloadit-hosted Companion & Tus | - | yes | yes |
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+| Access to Transloadit's encoding features | - | 10GB included | 0GB - unlimited |
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| Guaranteed response times within office hours | - | <= 3 days | <= 8h - 32h |
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| 1-on-1 access to core developers | - | 1h | 1h - 20h |
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-| Health & Status | - | ✅ Access to Personal Transloadit Dashboard | ✅ Access to Personal Transloadit Dashboard. Proactive monitoring & notifications |
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-| Support for non-current releases | - | - | ✅ 0 - 10 releases back |
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+| Health & Status | - | Access to Personal Transloadit Dashboard | Access to Personal Transloadit Dashboard. Proactive monitoring & notifications |
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+| Support for non-current releases | - | - | 0 - 10 releases back |
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If you want to apply for:
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Artur Paikin